Last updated October 2026.
These Terms of Service ("Terms") govern your use of the WP Maintenance Packages website and services, operated by ThinkFlow Media. By using the site or purchasing a plan, you agree to these Terms. If you do not agree, please do not use our services.
We provide ongoing WordPress website maintenance on a monthly basis, including updates, security monitoring, backups, performance work, uptime monitoring and support as described in the plan you select. Specific inclusions and response times depend on your chosen package and are detailed on our care plans page.
You are responsible for:
We aim to respond to support requests within 4 hours during business hours and to resolve critical issues (site down, active malware) on the same business day. These are targets, not guarantees. Hosting uptime, third-party service availability and force majeure events are outside our control.
We take reasonable care including backups before changes, but we cannot guarantee against every possible outcome of third-party software updates, hosting failures, or pre-existing issues on your site. Our liability for any claim arising out of the service is limited to the fees you paid for the service in the month in which the claim arises, to the fullest extent permitted by applicable law.
We are not liable for indirect, incidental, consequential, special or punitive damages, including lost profits, lost data or business interruption, even if we have been advised of the possibility of such damages.
You retain all rights to your website content, media and data. We retain rights to our proprietary tools, processes, code templates and methodologies used in delivering the service. Any custom code written specifically for your site as part of a plan is yours to keep, even if you cancel.
Your site relies on third-party themes, plugins and hosting that we do not control. We are not responsible for defects, discontinuation, security vulnerabilities in, or licensing of, third-party products, though we will advise and help where we can. If a plugin or theme requires a paid licence, that cost is your responsibility unless explicitly included in your plan.
You agree not to use our services for sites that host illegal content, distribute malware, engage in phishing, send unsolicited bulk email, or violate third-party intellectual property rights. We reserve the right to refuse or terminate service for sites that violate this policy.
Either party may terminate the service at any time by providing written notice. We may terminate immediately if you breach these Terms, fail to pay after notice, or use the service in a way that threatens our infrastructure or other clients. On termination, we will provide a reasonable handover period (typically 7 days) to transfer access and materials.
If a dispute arises, both parties agree to attempt to resolve it informally through good-faith negotiation before pursuing formal proceedings. Any claims that cannot be resolved informally shall be governed by the laws of the State of Delaware, USA, without regard to conflict-of-law provisions.
We may update these Terms from time to time. Material changes will be posted here with an updated date. Continued use of the service after changes constitutes acceptance of the updated Terms. For active subscribers, we will also notify material changes by email at least 14 days before they take effect.
Questions about these Terms? Email hello@thinkflow.agency.
This document is a general starting point and not legal advice. Have it reviewed by a qualified professional before relying on it.